Privacy Policy

Last updated: August 25, 2026

CrossCourt (“CrossCourt,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit crosscourtworld.com, contact us, request information, book or use a consultation, or otherwise interact with our website and services.

1. Information We Collect

Depending on how you interact with CrossCourt, we may collect:

• Your name and email address
• Contact information you voluntarily provide
• Information you provide when contacting us or requesting a consultation
• Information relevant to providing consulting services, such as tennis background, goals, interests, or educational plans
• Information relating to consultations, bookings, purchases, or other services you request
• Payment and transaction information where you purchase a paid CrossCourt service
• Technical information such as IP address, browser type, device information, operating system, pages visited, and website usage information
• Information collected through cookies and similar technologies

We may collect information directly from you, automatically through your use of our website, and through third-party service providers that assist us in operating our website and services.

2. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and requests
• Communicate with you about CrossCourt and our services
• Provide, schedule, and manage consulting services
• Process purchases and payments where applicable
• Maintain and improve our website and services
• Understand how visitors use our website
• Maintain website security and prevent fraud, abuse, or unauthorized activity
• Comply with applicable legal, tax, accounting, and regulatory obligations
• Protect our rights, property, and services

We will use personal information only for legitimate business purposes and as otherwise permitted by applicable law.

3. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing personal information, we may rely on:

• Contract: when processing is necessary to provide a service or respond to a request made by you
• Legitimate interests: when processing is reasonably necessary to operate, secure, maintain, and improve our website and services
• Consent: where we request your consent for a specific processing activity
• Legal obligation: when processing is necessary to comply with applicable law

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

4. Payment Information

If you purchase a paid CrossCourt service, payments may be processed through third-party payment processors, such as Stripe or another payment provider made available at the time of purchase.

CrossCourt does not intentionally store complete payment card numbers on its WordPress website.

Payment processors may collect and process payment and transaction information in accordance with their own privacy policies and terms.

5. How We Share Personal Information

We may share personal information with service providers that help us operate CrossCourt and provide our services, including:

• Website hosting and infrastructure providers
• Payment processors
• Email and communication providers
• Scheduling and booking providers
• Website analytics and performance providers
• Security, fraud-prevention, and technical service providers
• Professional advisers where reasonably necessary

We may also disclose personal information when necessary to:

• Comply with applicable law or lawful requests
• Protect our rights or property
• Prevent fraud, abuse, or unauthorized activity
• Protect the safety of users or others
• Enforce our agreements and policies

We do not sell personal information as a business practice.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes including:

• Website functionality
• Remembering preferences
• Understanding website usage
• Website analytics
• Improving website performance
• Security and fraud prevention

Third-party services integrated into our website may also use cookies or similar technologies according to their own privacy policies.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where applicable law requires consent for non-essential cookies, we will obtain that consent where required.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Respond to inquiries
• Maintain appropriate business and transaction records
• Provide customer support
• Resolve disputes
• Prevent fraud and abuse
• Comply with legal, tax, accounting, and regulatory obligations
• Protect and enforce our legal rights

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or electronic storage can be guaranteed to be completely secure.

9. International Data Transfers

CrossCourt may provide services to individuals located in different countries. Personal information may therefore be processed or stored in countries other than the country in which you live.

Where applicable law requires safeguards for international transfers of personal information, appropriate safeguards will be used as required by law.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Request portability of certain personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with an applicable privacy or data protection authority

To exercise an applicable privacy right, contact us at:

info@crosscourtworld.com

We may need to verify your identity before completing certain requests.

11. California Privacy Rights

If the California Consumer Privacy Act, as amended, or other applicable California privacy law applies to CrossCourt and to you, California residents may have additional rights regarding their personal information.

These may include rights to:

• Know what categories of personal information are collected, the sources of that information, the purposes for which it is used, and the categories of third parties to whom it is disclosed
• Request deletion of personal information, subject to applicable exceptions
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information where applicable
• Limit certain uses and disclosures of sensitive personal information where applicable
• Receive equal treatment for exercising applicable privacy rights

CrossCourt does not sell personal information as a business practice.

California residents may contact us at info@crosscourtworld.com regarding applicable privacy requests.

12. California Do Not Track Disclosure

Our website does not currently respond to browser-based Do Not Track signals.

Third-party services integrated into our website may independently collect information about users in accordance with their own privacy policies.

13. Children’s Privacy

CrossCourt provides tennis-related consulting and guidance that may be relevant to junior tennis players.

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Where information concerning a minor is provided in connection with a consultation or other service, we expect it to be provided by or with the involvement of a parent, legal guardian, or other person authorized to provide it, where required by applicable law.

If you believe that a child under 13 has provided personal information to us, please contact us at info@crosscourtworld.com.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services.

Third-party services operate independently and may collect or process information according to their own privacy policies.

CrossCourt does not control and is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.

Your continued use of the website after an updated Privacy Policy is published constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

CrossCourt
Email: info@crosscourtworld.com
Website: crosscourtworld.com